AI Customer Service for Manufacturing Company
Manufacturing company in Lombardy - 120 employees, precision mechanical components production
-94% (from 48h to 3h)
Average first response time
72%
Requests handled without human intervention
+35% (from 6.2 to 8.4/10)
Customer satisfaction score
12 lost clients reactivated
Clients recovered
+180,000 EUR/year
Incremental revenue
The problem to solve
The B2B technical customer service received 200+ weekly requests about technical specifications, order status, certifications, and delivery timelines. The 3-person team could not handle the volume, with average response times of 48 hours and dissatisfied clients seeking alternative suppliers.
What we implemented
AI agent trained on product catalog, technical specifications, certifications, and order status from the management system. It autonomously responds to recurring requests (80% of volume) via email and chat. For complex requests, it gathers information and routes them to the relevant technician with a structured brief.
Measured impact
Average first response time
-94% (from 48h to 3h)
Requests handled without human intervention
72%
Customer satisfaction score
+35% (from 6.2 to 8.4/10)
Clients recovered
12 lost clients reactivated
Incremental revenue
+180,000 EUR/year
Timeline
6 weeks (3 development + 1 AI training + 2 go-live)
Investment
35,000 - 50,000 EUR (Industry 4.0 tax credit of 20%)
Similar projects
Want similar results in your company?
We'll analyze your processes for free and show you where AI can generate the greatest impact.